Aug 12, 2025
Episode #6 โ People drive change not processes
๐๏ธ In this episode, Samir Tek challenges a common myth in enterprise IT:
That ๐๐ซ๐๐ฆ๐๐ฐ๐จ๐ซ๐ค๐ฌ โ Agile, DevOps, ITIL โ are what drive ๐ญ๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง.
But at UnityBank, the real shift didnโt start with process. It started with ๐ฉ๐๐จ๐ฉ๐ฅ๐ quietly picking up the pieces โ doing what no one saw, and owning what no one claimed.
๐ง ๐๐๐ฆ๐ข๐ซ ๐๐๐ค ๐ซ๐๐๐ฅ๐๐๐ญ๐ฌ:
We launched our big transformation the classic way: ๐๐๐ซ๐ฎ๐ฆ ๐๐๐ซ๐๐ฆ๐จ๐ง๐ข๐๐ฌ. ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐๐ ๐ฉ๐ข๐ฉ๐๐ฅ๐ข๐ง๐๐ฌ. ๐๐ญ๐๐๐ซ๐ข๐ง๐ ๐๐จ๐ฆ๐ฆ๐ข๐ญ๐ญ๐๐๐ฌ. From the outside, it looked great.
But something wasnโt connecting.
People were busy โ but not aligned. Delivery was happening โ but without ownership. Critical tasks kept slipping because no one was connecting the dots.
But in the silence, a few chose to lead:
โ๏ธ Fixed broken flows no one claimed โ๏ธ Onboarded newcomers without being asked โ๏ธ Challenged the status quo โ not for credit, but for impact โ๏ธ Took accountability when it wasnโt required
That was the turning point.
We didnโt need more process โ we needed more clarity, more trust, more empowerment.
We shifted our focus โ from process to people:
๐น Defined roles with intention โ linked to outcomes, not titles ๐น Hired for mindset, not just skills ๐น Created alignment before assigning work ๐น Built a culture where humble leaders could lead โ and be seen
And the results came โ faster delivery, stronger teams, and a culture built to last.
Because ๐ญ๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง ๐ข๐ฌ๐งโ๐ญ ๐ญ๐จ๐ฉ-๐๐จ๐ฐ๐ง. It happens quietly โ when the right people are trusted to act, empowered to lead, and focused on what really matters.
